Customer Support Specialist (US)

Communications
New York
145 Ludlow StreetNew YorkNY10002US
FULL_TIMEPART_TIMEAMBOSS GmbH2019-07-05T08:50:48-04:00

7/5/2019

AMBOSS is a company built by doctors, for doctors with the mission of making medical information universally accessible and effective. The company’s knowledge engine is built on the latest medical research and cutting-edge technology. A group of young doctors launched AMBOSS in 2012 as a one-stop medical education platform that promotes best-in-class outcomes. Today, more than 500,000 users all over the world rely on AMBOSS for learning, teaching and practicing medicine. 

We want to build and maintain strong and lasting relationships with our customers, and support them in their journey throughout our platform. To do so, we need a Customer Support specialist (m/f/x) to be the frontline of AMBOSS to the US market.

If you hold a positive mindset and the ability to connect easily with people, join us in this adventure of changing the world of medicine!

 

YOUR JOB

  • Maintain oversight of customer support activities on different channels (including email and social media) and answer support tickets
  • Advise our customers on how to have the best possible experience on our platform and strive to make a connection with them
  • Be the bridge between our team and customer feedback in order to actively drive improvements when it comes to our customers’ experience and internal processes
  • Collaborate directly with our Outbound Marketing Team to help ensure smooth workflows and timely communications with our customers
  • Stay informed on product changes and rapidly learn information about the product to ensure the delivery of updated information

 

YOUR PROFILE

  • You are a good communicator and enjoy helping people, because of you customer-focused attitude
  • You have hands-on experience in customer support and knowledge of principles and best practices in the field
  • Your level of English is excellent in both written and verbal communication
  • You have an interest in understanding (simple) technical problems (no in-depth technical knowledge necessary)
  • You have experience using Zendesk or other help desk software (plus)

 

WHAT WE OFFER

The AMBOSS prescription

We offer you all the tools needed to manage a well balanced work-life. We give you the chance to work with flexible work hours, home office opportunities and flat organizational hierarchies. Our office is equipped with everything you need to feel at home and have fun while having a positive impact.

  • 20 paid holidays, 5 sick days and 7 public holidays
  • Create your own healthcare plan we will sponsor you with $300,- per month
  • Team events (wine down Wednesday, monthly team dinners, movie nights)
  • A stocked fridge with food, drinks, coffee, tea and juices
  • Great office environment with an amazing view over Manhattan

We believe that it is not possible to put every type of diversity into words. We always have and always will live with the intention that every person, from every background and demographic, is welcome. Whoever you are, and wherever you come from, we believe you have something to add to our mission.

Does that read like the place you have been looking for? Apply today we are looking forward to receiving your information.

If you need any more information or help please don’t hesitate to send an email to work@amboss.com.


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